5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
7. HOW DO WE USE ARTIFICIAL INTELLIGENCE?
In Short: We use Google's artificial intelligence services to enhance your experience by extracting text from images, detecting languages, and improving content formatting.
We use Google's artificial intelligence services to enhance your experience:
- Image Text Extraction: When you upload images containing text, we use Google Cloud Vision API and Gemini AI to extract text content, making it searchable and translatable.
- Language Detection: We automatically detect the language of your content to provide appropriate translation services.
- Content Enhancement: AI may be used to improve readability and formatting of extracted text.
Data Processing and Google's Privacy: When we process your content through Google's AI services, your data is transmitted to and processed by Google Cloud Platform. Google's processing is governed by their privacy policy and data processing terms. For more information, please visit Google's Gemini API Terms and Google Cloud Privacy Notice.
8. HOW DO WE USE LOCATION INFORMATION?
In Short: We use your zip code to determine your geographic location and provide you with locally relevant content and services.
How We Collect and Use Location Data:
- We collect your zip code during account registration.
- Your zip code is converted to geographic coordinates (latitude and longitude).
- These coordinates are used to:
- Show you relevant local posts, events, and announcements within approximately 20km of your location
- Connect you with nearby organizations and community groups
- Provide location-based notification services
Your Control: You can update your zip code in your account settings at any time. Changing your zip code will affect which local content you see and which organizations and events are recommended to you based on proximity.
9. ORGANIZATION MEMBERSHIPS AND AFFILIATIONS
In Short: When you join an organization through Nurbli, we collect information about your membership, role, and authorization method to provide you with organization-specific access and features.
Information We Collect:
- Organization name and type
- Your role within the organization (member, staff, administrator)
- Authorization method (QR code scan, zip code verification, manual approval, or authentication token)
- Subscription status to organization bulletin boards and communication channels
- Organization-specific settings and preferences
How We Use This Information:
- Provide you access to organization-specific content and announcements
- Determine what content you can create, edit, or manage based on your role
- Send you organization-specific notifications and updates
- Enable organization administrators to manage their communities and members
10. INTERPRETER SERVICES AND LANGUAGE TRANSLATION
In Short: If you use our interpreter matching or language translation features, we collect and store language preferences and translation history to connect you with appropriate interpreters and improve our services.
We provide interpreter matching and language translation services to help connect community members with professional interpreters and facilitate multilingual communication.
Information We Collect Related to Interpreter Services:
- Language preferences (primary and secondary languages you speak, read, or need translation for)
- Interpreter requests and history (what language services you've requested and when)
- Translation requests and content (text, documents, or communications you submit for translation)
- Interpreter matching data (information used to match you with appropriate professional interpreters)
How We Use This Information:
- Connect you with professional interpreters who match your language needs
- Provide and improve translation services across our platform
- Maintain a history of translation requests to improve service quality and accuracy
11. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain your information for varying periods depending on the type of data. In general, we keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
Data Retention Periods:
- User Accounts: When an account is deleted, it is immediately made inaccessible to the user. Account data is permanently deleted after 30 days. Backup copies of account data are retained for an additional 90 days for disaster recovery purposes only.
- Posts and Announcements: Content is retained for the duration of the user's account. If an account is deleted, all associated posts and announcements are deleted within 30 days. Backup copies are retained for an additional 90 days.
- Payment Records: Payment and transaction information is retained for 7 years to comply with tax, accounting, and financial reporting requirements.
- Audit Logs: Security and audit logs are retained for 2 years to support fraud prevention, security investigations, and compliance requirements.
- Communications: Emails, support tickets, and direct messages are retained for 1 year. You may request earlier deletion by contacting support@nurbli.com. Communications are automatically deleted after 1 year.
- IP Logs and Technical Data: IP addresses, device fingerprints, and technical analytics are retained for 90 days to support security monitoring, DDoS detection, abuse prevention, and service performance optimization.
Automated Deletion System: Data retention and deletion is automated through a scheduled deletion system that runs daily. Our systems automatically process deletion requests and purge data according to the retention periods specified above. When data reaches the end of its retention period, it is automatically and permanently deleted from our active systems. Users can request immediate account deletion by selecting the "Delete Account" option in their account settings, which triggers immediate deactivation and begins the 30-day deletion countdown.
12. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
12A. DATA BREACH NOTIFICATION
In Short: If we discover a data breach that compromises your personal information, we will notify you as required by law without unreasonable delay.
What We Consider a Data Breach:
A data breach is an unauthorized acquisition, access, use, or disclosure of personal information that compromises the security or privacy of your data. This includes:
- Unauthorized access to our systems or databases
- Theft of personal information
- Accidental disclosure of personal information
- Compromise of encryption or security measures
How We Will Notify You:
If we discover a breach that affects your personal information, we will:
- Notify you without unreasonable delay (typically within 30 days) via email to the address associated with your account
- Provide notice via our website or in-app notifications if email contact fails
- Notify law enforcement and regulatory authorities as required by law
- Notify major credit agencies if required
What the Notification Will Include:
Our breach notification will include:
- Description of what happened
- Types of personal information affected
- Steps we are taking to investigate and remediate the breach
- What you can do to protect yourself (freeze credit, monitor accounts, etc.)
- Contact information for questions or assistance
- Information about any identity theft protection services we will provide
Identity Theft Protection Services:
For breaches involving sensitive personal information, we will provide complimentary credit monitoring and identity theft protection services for a period of at least 12 months. Details will be provided in the breach notification.
Exceptions to Notification Requirements:
We may delay notification if law enforcement requests it, or if notification would impede a criminal investigation. We will notify you as soon as the investigation permits.
Contact for Breach Inquiries:
If you have questions about a data breach or suspect you have been affected, please contact us at support@nurbli.com or call us immediately with details.
13. DATA STORAGE AND INTERNATIONAL TRANSFERS
In Short: Your data may be stored and processed outside your country of residence, which may have different data protection standards.
Your information may be stored and processed in:
- United States (AWS S3, Google Cloud Platform)
- Other regions where our service providers operate data centers
International Data Transfers: By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws and regulations. We take reasonable steps to ensure that your data receives adequate protection in accordance with this privacy notice, regardless of where it is processed or stored.
2. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@nurbli.com.
14. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- request account deletion with support@nurbli.com
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at support@nurbli.com.
15. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
16. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |
YES
|
B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information |
NO
|
C. Protected classification characteristics under state or federal law | Gender and date of birth |
NO
|
D. Commercial information | Transaction information, purchase history, financial details, and payment information |
NO
|
E. Biometric information | Fingerprints and voiceprints |
NO
|
F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements |
NO
|
G. Geolocation data | Device location |
NO
|
H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities |
NO
|
I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us |
NO
|
J. Education Information | Student records and directory information |
NO
|
K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics |
NO
|
| L. Sensitive personal Information | |
NO
|
We will use and retain the collected personal information as needed to provide the Services or for:
- Category A - As long as the user has an account with us
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Will your information be shared with anyone else?
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
California Residents
California Civil Code Section 1798.83, also known as the "Shine The Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.
DO NOT SELL MY PERSONAL INFORMATION
Nurbli does not sell, rent, or share personal information to third parties for their direct marketing purposes as defined by California law. We do not and will not sell your personal information. You have the right to request that we do not sell your personal information.
How to opt out:
Since we do not sell your personal information, you do not need to submit an opt-out request. However, if you would like to confirm our practices or have concerns, please contact us at support@nurbli.com.
The California Code of Regulations defines a "residents" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell or share personal information to third parties;
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by submitting a data subject access request, by email at support@nurbli.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Colorado Residents
This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
If we decline to take action regarding your request and you wish to appeal our decision, please email us at support@nurbli.com. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Connecticut Residents
This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
If we decline to take action regarding your request and you wish to appeal our decision, please email us at support@nurbli.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Utah Residents
This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.
"Sale of personal data" means the exchange of personal data for monetary consideration.
If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.
Your rights with respect to your personal data
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
Exercise your rights provided under the Virginia VCDPA
If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at support@nurbli.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.
17. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
18. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at support@nurbli.com or contact us by post at:
Nurbli LLC
237 TUSCANY AVE
GREENFIELD, CA 93927
United States
19. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
1. REQUEST DATA DELETION
You can request deletion of your account and all associated personal information.
How to request:
- Go to Account Settings > Delete Account
- Or email us at support@nurbli.com with subject line: "Data Deletion Request"
- Or mail: Nurbli LLC, 237 Tuscany Avenue, Greenfield California 93927
What happens:
- Your account will be permanently disabled within 24 hours
- Your personal information will be deleted from active systems within 30 days
- Backup copies may remain for up to 90 days for disaster recovery
- Content you posted may remain visible to others unless you delete it first
- Some information may be retained if required by law or for legitimate business purposes (fraud prevention, safety)
Response timeframe: We will confirm deletion within 30 days.
2. DOWNLOAD YOUR DATA (DATA PORTABILITY)
You can request a copy of all personal information we have collected about you.
How to request:
- Go to Account Settings > Download My Data
- Or email us at support@nurbli.com with subject line: "Data Export Request"
What you'll receive:
A machine-readable file (CSV or JSON format) containing:
- Account profile information
- Posts you created
- Organization memberships
- Payment history (last 4 digits only)
- Activity logs
Response timeframe: We will provide your data export within 45 days.
3. UPDATE OR CORRECT YOUR INFORMATION
You can update or correct any personal information we hold about you.
How to update:
- Edit your profile at > Profile
- Or email us at support@nurbli.com with specific corrections needed
What can be updated:
- Name, email, phone number
- Profile picture
- Zip code/location
- Language preferences
Response timeframe: Updates take effect immediately for most fields. Email corrections will be processed within 5 business days.
4. REQUEST ACCOUNT RESTRICTIONS
You can restrict certain uses of your data without deleting your account.
Available restrictions:
- Restrict data sharing with third-party service providers
- Restrict use of your data for service improvement
- Restrict automated decision-making
- Request erasure of specific data categories
How to request: Email support@nurbli.com with "Data Restriction Request" and specify which restrictions you want.
Response timeframe: We will acknowledge your request within 10 business days and implement restrictions within 30 days where feasible.
5. LODGE A COMPLAINT
If you believe your privacy rights have been violated, you can file a complaint.
File with us first:
- Email: support@nurbli.com
- Mail: Nurbli LLC, 237 Tuscany Avenue, Greenfield California 93927
- We will respond within 30 days
Regulatory complaints:
- California residents: File with California Attorney General (oag.ca.gov)
- European residents: File with your local data protection authority
- General: File with Federal Trade Commission (ftc.gov)
9. GENERAL RESPONSE TIMEFRAMES
- Simple requests (opt-out, preference changes): 24 hours
- Standard requests (data access, corrections): 30 days
- Complex requests (data export, multiple records): 45 days
- Legal hold requests (subpoenas, investigations): As required by law
If we cannot fulfill a request, we will explain why within the applicable timeframe.
10. NO DISCRIMINATION
We will not discriminate against you for exercising your privacy rights. You will not be denied service, charged different prices, or offered different service quality based on exercising your rights.
CHILDREN'S PRIVACY - COPPA COMPLIANCE
Our Service is intended for users age 13 and older. We do not knowingly collect personal information from children under 13 years of age. If we become aware that a user is under 13, we will immediately suspend their account and delete their personal information within 30 days, except as permitted by COPPA.