Frequently Asked Questions
How quickly can we get started?
We can work with you to plan a proposal for board meeting approval if needed. Once the board approves or a contract is approved by a decision maker, services can get started immediately. We will work with you to coordinate trainings for your staff if needed. The typical timeline is 2-3 weeks.
What languages do you support?
We specialize in Spanish and indigenous languages including Triqui and Mixteco — languages that are underserved by most interpretation providers. Contact us about your specific language needs.
Do you offer both on-site and remote interpretation?
Yes. We provide on-site interpreters for in-person meetings and on-demand remote interpretation via phone or video for immediate needs.
How is this different from AI translation tools?
AI tools can translate words, but they can't build trust, read body language, or navigate cultural nuance. Our interpreters are trained professionals who ensure accurate, human communication in high-stakes settings like IEP meetings, medical consultations, and legal proceedings.
Do you work with organizations like mine?
We partner with school districts, healthcare providers, law enforcement, government agencies, and nonprofits across Monterey County and beyond. Greenfield USD has completed over 1,800 interpretations through our platform.
Do you work with organizations that might only need the service once a month?
Yes, of course. We offer as-needed service agreements as well as custom agreements to meet your needs wherever you are.
I'm not very technical — can I use your services?
Absolutely. You can request interpreters through direct email, by calling our phone number, or using our website. We make it easy no matter how you prefer to communicate.
